Our Lady and St Joseph Catholic Primary School

A Newman Partnership School within the Diocese of Portsmouth

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Complaints

If you have a complaint to make to the school we have a policy (below - the policy is designed to ensure that you have explored the correct channels for support) which we request is read in detail before you decide to lodge a complaint. 

 

This policy does not cover complaints procedures relating to:  

  • Admissions  

  • Statutory assessments of special educational needs and disabilities (SEND)  

  • Safeguarding matters  

  • Exclusion  

  • Whistle-blowing  

  • Staff grievances  

  • Staff discipline

 

Please see our separate policies for procedures relating to these types of complaint.

 

Arrangements for handling complaints from parents of children with SEND about the school’s support are within the scope of our Complaints Policy. Such complaints should first be made to the class teacher. Thereafter, they should make an appointment with the Inclusion Leader. If the complaint has not been satisfactorily resolved, a meeting will be arranged (by the Inclusion Leader) with the Head of School. Complaints about services provided by other providers who use school premises or facilities should be directed to the provider concerned.

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